Cafe Del Sol App Support
Welcome to the Cafe Del Sol App Support Center ☀️☕
We’re here to help you get the most out of your Cafe Del Sol experience. Below you’ll find answers to common questions, troubleshooting tips, and ways to contact us for additional support.
📱 About the Cafe Del Sol App (iOS & Android)
The Cafe Del Sol App is available on iOS and Android and makes it easy to:
The Cafe Del Sol App makes it easy to:
- View our menu and seasonal specials
- Place orders for pickup (and delivery where available)
- Earn and track rewards
- Receive exclusive offers and notifications
- Find cafe locations and hours
❓ Frequently Asked Questions (FAQs)
Account & Login
Q: How do I create an account?
A: Open the app, tap Sign Up, and follow the prompts using your email address.
Q: I forgot my password. What should I do?
A: Tap Forgot Password on the login screen and follow the instructions to reset it.
Orders & Payments
Q: My order didn’t go through. Was I charged?
A: If an order fails, your payment is usually not processed. Check your bank statement and email confirmation. If you were charged, contact support.
Q: Can I cancel or modify my order?
A: Orders are sent directly to the cafe and may not be editable once placed. Please contact the location directly as soon as possible.
Rewards & Offers
Q: How do I earn rewards?
A: Earn points automatically when you place orders through the app while logged into your account.
Q: My rewards points are missing.
A: Make sure you’re logged in with the correct account. If points are still missing, contact support with your order details.
Notifications
Q: I’m not receiving notifications.
A: Check your device settings to ensure notifications are enabled for the Cafe Del Sol App.
🛠 Troubleshooting (iOS & Android)
Try these steps if the app isn’t working properly:
Try these steps if the app isn’t working properly:
- Make sure you’re using the latest version of the app
- Restart the app
- Restart your device
- Check your internet connection
- Log out and log back in
If problems persist, please contact us.
📩 Contact Support (App Store & Google Play)
We’re happy to help!
Email: Click Here
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (local time)
When contacting support, please include:
- Your device type (iOS or Android)
- App version
- A brief description of the issue
- Screenshots (if applicable)
🔒 Privacy & Security
We take your privacy seriously. Your personal information is handled securely and never shared without your consent.
👉 View our Privacy Policy and Terms of Service in the app or on our website.
Thank you for using the Cafe Del Sol App on iOS and Android! We appreciate your support and look forward to serving you 🌞☕
